Frequently Asked Questions
Custom Printing
How do I place an order?
Choose the product you need, select your size and options, then upload your image during checkout. Once your order is received, we'll review everything before production begins.
If we notice anything that could affect the final result—such as image quality, cropping, orientation, or sizing—we'll contact you before printing.
Will someone review my image?
Yes! Every image is personally reviewed before it's printed.
We'll check for things like:
- Image quality and resolution
- Correct proportions for your selected size
- Cropping issues
- Orientation
- Potential print quality concerns
If something doesn't look right, we'll reach out before we print.
Do you offer design help?
Yes.
Basic adjustments such as cropping, resizing, brightness, contrast, and minor color corrections are included whenever possible.
Minor personalization is also available (adding names, dates, sayings, etc...).
If your project requires extensive editing or graphic design work, we'll provide a quote before any work begins.
Image Files
What kind of image should I upload?
For the best results, upload the highest-resolution image you have.
Original files from your phone or camera usually produce much better prints than screenshots or images downloaded from social media.
If you're using an iPhone, choose Actual Size when sending your photo whenever possible.
We accept: jpg, tiff, png, pdf among other image file types.
What if my image isn't the right size?
Don't worry—we'll check it before printing.
If your image doesn't match the proportions of the size you ordered, we'll explain your options before production begins. Depending on the image, we may be able to:
- Crop it
- Add borders
- Print it at a slightly different size
- Stretch it (only when appropriate)
Nothing is done without your approval.
Can you make a blurry photo look better?
Sometimes.
We can improve many images using professional editing software and AI upscaling tools. Results depend on the original image quality.
If we believe the print won't meet our quality standards, we'll let you know before printing.
Printing
What kind of paper do you use?
We use both premium and archival papers designed for vibrant color, sharp detail, and long-lasting prints.
Our inks are professional pigment inks that produce rich colors and excellent fade resistance.
How long will my print last?
When displayed indoors and away from direct sunlight, our archival materials are designed to last for 200 years.
Using UV-protective glass or acrylic can further extend the life of your artwork.
Can you print odd sizes?
Yes.
Since every order is custom made, we can print many sizes beyond standard frame dimensions.
If you're unsure what size you need, just ask.
To order a custom size, simply select the size your print will fit into, then include a note with your order to let us know what size you would like.
Can you print panoramic photos?
Absolutely.
We can produce panoramic prints in a wide variety of custom sizes.
Custom Mats
What kind of matboard do you use?
We use conservation-quality, acid-free, lignin-free matboard designed to help protect your artwork over time.
Can you cut custom openings?
Yes.
We specialize in fully custom matboards, including:
- Single openings
- Double mats
- Multiple openings
- Collage layouts
- Sports jerseys
- Military medals
- Memorabilia
- Odd-shaped openings
- Specialty projects
If you can imagine it, there's a good chance we can create it.
Need a custom shape opening? Please contact us for a design quote.
Will my artwork fit?
We'll review the dimensions you provide and contact you if anything appears unusual.
For custom projects, we're always happy to answer questions before you order.
Custom Frames
Do you build custom frames?
Yes.
Every frame is built specifically for your order using quality materials and professional framing techniques.
Do you use glass or acrylic?
For many larger pieces, we recommend acrylic because it's lighter, safer to ship, and offers excellent clarity.
Small pieces usually ship with regular glass installed
We also offer Conservation and Museum glass options.
Will my artwork arrive ready to hang?
Yes.
Completed framed pieces include hanging hardware installed whenever appropriate.
Shipping
How long will my order take?
Most orders are completed within our posted processing time.
Because every item is custom made, turnaround may vary depending on the complexity of your order.
How is my artwork packaged?
We take packaging seriously.
Prints, mats, and framed artwork are carefully packaged using materials designed to protect them during shipping.
What if my order arrives damaged?
Please contact us as soon as possible and include photos of:
- The packaging
- The shipping label
- The damaged item
We'll work with you to resolve the issue quickly.
Returns
Can I return a custom order?
Because each item is made specifically for you, custom orders generally cannot be returned.
If there's a problem with your order, please reach out—we'll do everything we can to make it right.
About Dan the Frame Man
Who makes my order?
Every order is personally reviewed before production, and made by hand in our shop.
Our goal is simple: treat every order as if it were our own.
Thank you for trusting us with your memories!
Why choose Dan the Frame Man?
We're more than an online print shop—we're also a professional custom frame shop. That means we don't just think about how your image will look when it's printed; we think about how it will look displayed on your wall for years to come.
Every image is personally reviewed before production. If we notice a problem—such as low resolution, incorrect proportions, or anything else that could affect the final result—we'll contact you before we print it. We believe it's better to ask questions and get it right than to simply print whatever was uploaded.
Because we print, mat, and frame, we understand how each step of the process works together. Whether you're ordering a print, a custom mat, or a finished framed piece, we take the time to ensure everything is sized correctly and designed to work beautifully together.
We're a family-owned business based in Vermont, and when you contact us, you'll be talking to a real person—not an automated support system. We genuinely care about helping you create something you'll be proud to display.
Our goal isn't simply to fill an order. It's to help preserve your memories and create beautiful, lasting pieces you'll enjoy for years to come.
Still Have Questions?
Every project is unique, and we're always happy to help.
If you're unsure about image quality, choosing the right size, custom framing options, or anything else, just reach out before placing your order. We'll gladly answer your questions and help you find the best solution for your project.
No chatbots. No automated responses. Just real help from someone who cares about getting your project right.
Whether you're printing a favorite family photo, preserving a special keepsake, or creating custom wall art, we're here to make the process easy from start to finish.
Contact us anytime—we'd love to help bring your project to life.